Dáo Desserts • Puchong
The food earns consistent praise: tofu pudding, rice mochi, and soymilk drinks are genuinely good, with prices kept sensible compared to rivals. Yet service collapses under pressure. The QR ordering system loses orders in transit. Staff misunderstand basic requests, charge incorrectly, miss membership discounts, and offer little guidance when items run out. A few staff members are genuinely attentive, but this kindness cannot mask the gaps in training and kitchen coordination. Busy periods tip into chaos: long waits, botched orders, and customers left uncertain whether their request was ever received. The shop draws regulars who love the product but cringe at the execution. Recent visits left even loyal customers frustrated enough to write detailed complaints. Noise from unruly children goes unmanaged, and the scan-to-order system fails to block out-of-stock items from the menu. Staff hesitate to share basics like wifi passwords. What should be a simple cafe experience becomes an endurance test that only the desserts make worthwhile.
