41 low data
Starbucks • Puchong Jaya
3.6(39)✓ Verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Specialty Coffee
Dáo Desserts • Puchong
Dessert & Bakery CafeSpecialty Coffee
- Services
- Dessert & Bakery Cafe, Specialty Coffee
- Reviews
- 949
What recent reviews say
The food earns consistent praise: tofu pudding, rice mochi, and soymilk drinks are genuinely good, with prices kept sensible compared to rivals. Yet service collapses under pressure. The QR ordering system loses orders in transit. Staff misunderstand basic requests, charge incorrectly, miss membership discounts, and offer little guidance when items run out. A few staff members are genuinely attentive, but this kindness cannot mask the gaps in training and kitchen coordination. Busy periods tip into chaos: long waits, botched orders, and customers left uncertain whether their request was ever received.
The shop draws regulars who love the product but cringe at the execution. Recent visits left even loyal customers frustrated enough to write detailed complaints. Noise from unruly children goes unmanaged, and the scan-to-order system fails to block out-of-stock items from the menu. Staff hesitate to share basics like wifi passwords. What should be a simple cafe experience becomes an endurance test that only the desserts make worthwhile.
Recent shift: Recent reviews over the past month reveal a sharp uptick in complaints about staff miscommunication, order errors, and slow service-particularly when the system fails to block out-of-stock items or staff forget membership discounts. One loyal three-year customer called a recent visit "unbelievably frustrating." This contrasts with steady praise for the food itself, suggesting operational pressure or staff turnover rather than a product quality decline.
Praised for
- fresh, flavourful desserts
- reasonable prices for quality
- helpful individual staff members
- diverse menu options
Watch-outs
- slow, chaotic ordering system
- order errors and miscommunication
- inconsistent staff training and attention
- crowded, unmonitored environment
good-coffeefriendly-staffoverpricedslow-servicelong-waitnoisypoor-wifiinconsistent-quality
Best for: Dessert lovers willing to tolerate service delays for fresh, preservative-free tofu pudding and soymilk drinks.
Think twice if: You value quick, error-free ordering and calm dining. QR system loses orders, staff miscommunicate, and the space gets loud and chaotic during peak hours.
Strengths
- genuinely fresh, flavourful desserts
- reasonable pricing versus competitors
- zero preservatives
- diverse soymilk and tea flavours
Worth knowing
- Tofu pudding and rice mochi consistently praised for taste and texture
- QR table ordering system loses orders in transit to kitchen
- Staff errors include wrong phone number entry on membership, missed items, and incorrect charges
- Soymilk comes in flavours including matcha, genmatsu, and tea varieties, priced RM4 to RM15
- Membership card discount (TnG Dao Card) exists but staff often forget to apply it
- Out-of-stock items (e.g. Dao Halia, Dao Bak) not blocked from menu; long wait times quoted only after payment
- Child noise and behaviour unmanaged by staff during busy periods
- WiFi password not readily shared; cellular signal poor inside shop
What reviews say by service
- Dessert & Bakery Cafe
- Desserts genuinely good and fresh, but order taking and delivery is disorganized and error-prone.
- Specialty Coffee
- Soymilk drinks diverse and tasty, but long waits, stock miscommunication, and staff mistakes undermine the experience.
How it compares
- Rated 4.5 against a 4.45 average across the 96 dessert & bakery cafe businesses listed here.
- Has more Google reviews than 87% of the businesses in this directory.
How we scored this
How We Score Star rating 67
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Rating breakdown
5
746
4
101
3
35
2
10
1
57
Common questions
- What happens if I order a tofu pudding at busy times?
- Expect a 20-35 minute wait. The QR ordering system can lose orders, and staff may not spot missing orders without a customer inquiry.
- Does my TnG Dao Card membership discount always get applied?
- Not reliably. Staff frequently forget to ask about membership or apply the discount; you may need to remind them twice.
- Can I use my own container for takeaway?
- Yes. The business allows eating at regular price if you bring your own container; otherwise you must buy a large size tofu pudding.
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The souffles and waffles deliver genuine quality-warm, crispy, and well-paired with ice cream-drawing steady crowds even late. But noise levels are intense when busy, and service attitudes vary sharply: some staff struggle with basic politeness when mistakes happen, lecturing customers rather than apologizing. Waits stretch beyond menu estimates, and the acoustics make conversation difficult. Worth the trip for the food alone, but manage expectations on service tone and buzz.
Dessert & Bakery CafeSpecialty CoffeeCafe & Brunch