41 low data
Starbucks • Puchong Jaya
3.6(39)✓ Verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Specialty Coffee
Soufflé Dessert Cafe • Puchong
Dessert & Bakery CafeSpecialty CoffeeCafe & BrunchStudy & Work-Friendly CafeAesthetic & Instagrammable Cafe
- Price
- moderate
- Services
- Dessert & Bakery Cafe, Specialty Coffee, Cafe & Brunch
- Reviews
- 1352
What recent reviews say
The souffles and waffles deliver genuine quality-warm, crispy, and well-paired with ice cream-drawing steady crowds even late. But noise levels are intense when busy, and service attitudes vary sharply: some staff struggle with basic politeness when mistakes happen, lecturing customers rather than apologizing. Waits stretch beyond menu estimates, and the acoustics make conversation difficult. Worth the trip for the food alone, but manage expectations on service tone and buzz.
Recent shift: Multiple reviews from the past month report staff rudeness over soufflé variety confusion, suggesting a pattern; earlier positive reviews do not flag this issue, indicating a possible recent shift in service consistency.
Praised for
- souffles and waffles praised for texture and flavor
- clean, pleasant space with calm ambience
- reasonable prices for quality desserts
- high demand late into the evening
Watch-outs
- rude or dismissive staff responses to simple requests and honest mistakes
- loud environment with poor acoustics, described as painful
- wait times of 1-2 hours despite posted 30-40 minute estimates
- menu clarity issues and unclear staff communication
good-coffeefriendly-staffcozy-ambianceinstagrammable-decorgreat-valueslow-servicelong-waitnoisyclean-restroomsgenerous-portionsair-conditionedcomfortable-seatinginconsistent-quality
Best for: Dessert lovers willing to tolerate noise and waits for quality waffles and souffles.
Think twice if: Service attitude is inconsistent; staff may lecture rather than apologize for ordering mix-ups. Noise is intense when crowded, and actual wait times often exceed menu estimates.
Strengths
- souffles and waffles with excellent texture contrast
- late-night operation with steady flow
- consistent cleanliness and pleasant decor
Worth knowing
- Souffles listed on menu with 30-40 minute wait time; actual waits reported at 1-2 hours
- Multiple reports of staff dismissive responses when customers confused similar dishes (Original vs. Cheese Souffle) without staff clarification
- Acoustic design issue: empty walls cause echoing and continuous noise bounce
- Counter ordering system implemented
- Open late, serving customers at 10pm+
What reviews say by service
- Dessert & Bakery Cafe
- Souffles and waffles consistently praised for texture and flavor; soft serve quality mixed.
- Specialty Coffee
- Coffee quality not explicitly discussed in reviews.
- Study & Work-Friendly Cafe
- Noise levels make the space unsuitable for focused work or conversation when busy.
- Aesthetic & Instagrammable Cafe
- Described as beautiful with pleasant decor, but poor acoustics and crowding detract from the experience.
How it compares
- Rated 4.2 against a 4.41 average across the 121 cafe & brunch businesses listed here.
- Has more Google reviews than 93% of the businesses in this directory.
How we scored this
How We Score Star rating 47
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 75
Verification 30
Rating breakdown
5
711
4
389
3
111
2
46
1
95
Common questions
- How long will I wait for a soufflé?
- The menu lists 30-40 minutes, but recent reviews report waits of 1-2 hours during busy periods.
- Can I work or study here?
- The space is very loud when busy, with reviewers describing it as painful for conversation. Not suitable for focused work.
- Do I order at the table or counter?
- Order and pay at the counter first; staff then serve to your table.
Similar cafes nearby
74
Dáo Desserts • Puchong
4.5(949)✓ Verified
The food earns consistent praise: tofu pudding, rice mochi, and soymilk drinks are genuinely good, with prices kept sensible compared to rivals. Yet service collapses under pressure. The QR ordering system loses orders in transit. Staff misunderstand basic requests, charge incorrectly, miss membership discounts, and offer little guidance when items run out. A few staff members are genuinely attentive, but this kindness cannot mask the gaps in training and kitchen coordination. Busy periods tip into chaos: long waits, botched orders, and customers left uncertain whether their request was ever received. The shop draws regulars who love the product but cringe at the execution. Recent visits left even loyal customers frustrated enough to write detailed complaints. Noise from unruly children goes unmanaged, and the scan-to-order system fails to block out-of-stock items from the menu. Staff hesitate to share basics like wifi passwords. What should be a simple cafe experience becomes an endurance test that only the desserts make worthwhile.
Dessert & Bakery CafeSpecialty Coffee
59 low data
静思书轩 • 蒲種店 • Jing-Si Books & Cafe • Puchong
4.7(135)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Cafe & BrunchSpecialty CoffeeStudy & Work-Friendly Cafe