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Louise Cakery @ Australian Cake House

Updated 2026-07-05 · 1,775 reviewed · 200 listed · Scored from 70 Google reviews · How we rank ›

3.5(70) 56 composite score See reviews on Google ✓ Verified
Dessert & Bakery Cafe
Louise Cakery @ Australian Cake House
Service
Dessert & Bakery Cafe
Reviews
70

What recent reviews say

Reviewers praise the cake flavors and pricing, with several mentioning staff like Elisha who gave patient service. However, the business suffers from unpredictable staff attitudes (some friendly, others dismissive), refusal to add names or messages to cakes without prior notice, and recurring complaints about stale or old-stock cakes. The venue itself appears less maintained than before.

Recent shift: The complaint pattern (rude staff, worn-out venue, stale cakes) appears concentrated in older reviews from a year ago, though recent five-star reviews praise cakes and environment. However, service rudeness resurfaces sporadically, suggesting inconsistency rather than clear improvement.

Praised for
  • delicious cakes
  • reasonable prices
  • friendly individual staff members
  • attractive cake presentation
Watch-outs
  • inconsistent and rude service
  • no cake decoration (writing/wording) offered without advance notice
  • stale or aged cakes and pastries
  • worn-out physical environment
good-coffeefriendly-staffgreat-valueslow-serviceinconsistent-qualitystale-food
Best for: Customers seeking affordable cakes for casual purchase or small gatherings, if avoiding special requests.
Think twice if: You need cake personalization (writing names), expect consistent friendly service, or want assurance cakes are freshly made rather than older stock.

Strengths

  • cake quality praised when fresh
  • prices described as reasonable
  • open 7 days

Worth knowing

  • Elisha named as patient and helpful staff member
  • D24 mini cake and coffee swiss roll mentioned as delicious
  • Choc Rocher cake praised
  • Black Forest Cream noted as very thick
  • shop closes chairs on tables before stated 10pm closing time
  • no cake writing/wording service unless ordered in advance

What reviews say by service

Dessert & Bakery Cafe
Cake flavors praised when fresh, but stale stock complaints and inconsistent staff attitudes undermine experience.

How it compares

  • Rated 3.5 against a 4.45 average across the 96 dessert & bakery cafe businesses listed here.
  • Has more Google reviews than 32% of the businesses in this directory.

How we scored this

How We Score
Star rating 16
Review volume 80
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
28
4
15
3
8
2
5
1
14

Common questions

Do they write names or messages on cakes?
Not as standard. Reviewers report staff said writing is unavailable, or only offered if ordered in advance. Check ahead.
Can I dine in late?
Doors appear to close tables before the posted 10pm closing time. One reviewer found chairs on tables at 9pm on a night the shop officially stayed open until 10pm.

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Last updated 2026-07-05