Can I order a custom cake ahead?

Yes, preorders are accepted, but at least one customer reported their custom request was forgotten at the pickup stage. Call ahead to confirm details.

What payment methods do you accept?

According to recent customer experience, the Puchong branch accepts DuitNow QR and Touch 'n Go. Staff familiarity with all options varies, so it is wise to check when ordering.

Are the breads fresh daily?

Yes, breads are advertised as daily offerings. Recent reviews confirm they are fresh, though some customers note quality has declined over time.

RT Pastry ＠ Puchong

Updated 2026-07-05 · 1,775 reviewed · 200 listed · Scored from 449 Google reviews · How we rank ›

4.2(449) 68 composite score See reviews on Google ✓ Verified moderate

Dessert & Bakery CafeSpecialty Coffee

Price: moderate
Services: Dessert & Bakery Cafe, Specialty Coffee
Reviews: 449

What recent reviews say

Praised for cakes and fresh bread, RT Pastry draws steady customers across Klang Valley with a 4.2-star rating on nearly 450 reviews. Yet service inconsistency looms: staff gaps on payment options, forgotten custom orders, and occasional rudeness overshadow the appeal. Quality slips also surface-bread declining, chocolates out of stock, cracked cakes delivered.

Praised for

cake quality praised
fresh bread
nice view and ambiance
good reputation in Puchong

Watch-outs

staff training gaps on payment methods
rude service and poor communication
forgotten custom orders
product quality decline
stock unavailability

good-coffeecomfortable-seatinginconsistent-qualityslow-service

Best for: Cake buyers seeking established reputation and fresh bread options.

Think twice if: Service gaps and forgotten orders give pause-call ahead if ordering custom cakes for important events.

Strengths

reputable cake selection
fresh daily breads
established 23-year track record
multi-branch presence across Klang Valley

Worth knowing

Staff unaware of DuitNow QR payment option despite it being accepted
Custom cake order forgotten on at least one occasion; cake delivered cracked
Chocolate Swiss roll reported frequently out of stock
Rude service noted in at least one interaction involving elderly customer unsure of website ordering
Staff event timing unclear, causing customer disappointment

What reviews say by service

Dessert & Bakery Cafe: Cakes praised as best in Puchong, but custom orders forgotten and quality inconsistent; bread fresh but declining in quality
Specialty Coffee: Coffee quality not explicitly mentioned in reviews

How it compares

Rated 4.2 against a 4.45 average across the 96 dessert & bakery cafe businesses listed here.
Has more Google reviews than 76% of the businesses in this directory.

How we scored this

How We Score

Star rating 47

Review volume 100

Review recency 100

Review sentiment 45

Profile completeness 100

Verification 30

Rating breakdown

220

143

Common questions

Can I order a custom cake ahead?: Yes, preorders are accepted, but at least one customer reported their custom request was forgotten at the pickup stage. Call ahead to confirm details.
What payment methods do you accept?: According to recent customer experience, the Puchong branch accepts DuitNow QR and Touch 'n Go. Staff familiarity with all options varies, so it is wise to check when ordering.
Are the breads fresh daily?: Yes, breads are advertised as daily offerings. Recent reviews confirm they are fresh, though some customers note quality has declined over time.

Contact

Phone: +603-38556113
Website: http://www.rtpastry.com/
Address: B-G-9, IOI Boulevard, Jalan Kenari 5, Bandar Puchong Jaya, 47100 Puchong, Selangor

Last verified 2026-07-05

Opening hours

Monday: 08:00-22:00
Tuesday: 08:00-22:00
Wednesday: 08:00-22:00
Thursday: 08:00-22:00
Friday: 08:00-22:00
Saturday: 08:00-22:00
Sunday: 08:00-22:00

As listed on Google.

From their website

Services listed

breadscakesbakery productsdaily breadsfestive treats

Credentials claimed:RT Pastry Holdings Berhad 201801014342 (1276358-V)

Operating:23 years of excellence

As published by the business on its own website; not independently verified.

Find more in this area

Bandar Puchong Jaya

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