Lavender Bakery divides opinion. Half its reviews praise standout staff like Khalilah and Rina for warmth and problem-solving, with some noting clean premises and quality bread. The other half report serious issues: photos that don't match actual products, foreign objects in food (paper, hair), rude or slow cashiers, and rough handling of delicate items. Service quality swings sharply between visits.
The shop's strength lies in individual staff members who go the extra mile, particularly when handling complaints. Pricing draws criticism as steep. Recent reviews (within a year) show both excellence and hygiene/care lapses, with no clear trend toward improvement.
Most visits leave diners disappointed by staff attitudes that range from cold to outright rude, undermining decent ice cream and value compared to rivals. A handful of exceptions like Puteri shine through, but inconsistent training means you cannot count on it. The burnt caramel issue has plagued multiple orders over two years.
All recent reviews rate this business five stars and praise mochi, tarts, and creative flavours. Staff member Ms Shaa is noted for helpfulness. The 18 Layers Croissant Tart and French Royal Recipe tarts drive repeat visits. No complaints surface in the sample.
Ticco draws crowds for its soft, balanced swiss rolls and quality desserts, baked in small batches throughout the day. The space is attractive and calm, though inconsistent service, wait-time management, and steep pricing have left some customers frustrated with the hype.
Last updated 2026-07-05