Can I buy a birthday cake here?

Yes, birthday cakes are available.

Can I sample flavours before buying?

Yes, staff can offer samples, though willingness varies by who is working that day.

Baskin-Robbins @ IOI Mall Puchong

Updated 2026-07-05 · 1,775 reviewed · 200 listed · Scored from 44 Google reviews · How we rank ›

2.5(44) 45 composite score See reviews on Google ✓ Verified moderate

Dessert & Bakery Cafe

Price: moderate
Service: Dessert & Bakery Cafe
Reviews: 44

What recent reviews say

Most visits leave diners disappointed by staff attitudes that range from cold to outright rude, undermining decent ice cream and value compared to rivals. A handful of exceptions like Puteri shine through, but inconsistent training means you cannot count on it. The burnt caramel issue has plagued multiple orders over two years.

Recent shift: One positive outlier from 2 weeks ago (Puteri) stands against a pattern of complaints stretching back years; no sign of sustained improvement.

Praised for

friendly staff (when present)
quality ice cream flavours
affordable vs competitors

Watch-outs

rude or unenthusiastic staff
caramel topping consistently burnt/sour
understaffed and slow service
small portions for the price
staff lack product knowledge

stale-foodslow-serviceoverpriced

Best for: quick ice cream runs if you catch a good staff member; not for an experience

Think twice if: staff rudeness and slow service are common; caramel toppings have a track record of being burnt and sour

Strengths

competitive pricing against premium brands
ice cream quality when fresh
occasional standout staff member

Worth knowing

Puteri named for outstanding customer service and sampling
Staff named T****** cited for rudeness and inattention
Junior scoops priced at RM9.50 each noted as undersized
Caramel topping quality issues reported across multiple years and orders

What reviews say by service

Dessert & Bakery Cafe: Ice cream quality praised; caramel toppings repeatedly burnt and sour; staff knowledge of promos and products weak

How it compares

Rated 2.5 against a 4.45 average across the 96 dessert & bakery cafe businesses listed here.
Has more Google reviews than 26% of the businesses in this directory.

How we scored this

How We Score

Star rating 0

Review volume 72

Review recency 100

Review sentiment 31

Profile completeness 100

Verification 30

Rating breakdown

Common questions

Can I buy a birthday cake here?: Yes, birthday cakes are available.
Can I sample flavours before buying?: Yes, staff can offer samples, though willingness varies by who is working that day.

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