What should I check when I pick up a cake order?

Recent customers report missing items like cake knives; call ahead on the morning of pickup to confirm everything is ready and included

Yes. Reviewers consistently mention the environment is clean and well-maintained

Bread History Lotus Puchong

Updated 2026-07-05 · 1,775 reviewed · 200 listed · Scored from 138 Google reviews · How we rank ›

4.8(138) 73 composite score See reviews on Google

Dessert & Bakery CafeSpecialty Coffee

Services: Dessert & Bakery Cafe, Specialty Coffee
Reviews: 138

What recent reviews say

Bread History Lotus delivers delicious, fluffy breads and cakes that keep regulars coming back, with many praising the food and cleanliness. However, recent visits have been soured by inconsistent staff behaviour: some employees have been dismissive or curt with customers, orders have shipped incomplete, and communication gaps have created frustration on collection days.

Praised for

tasty breads
friendly staff
clean environment
good service

Watch-outs

rude staff
poor customer service attitude
missing items on pickup
inconsistent service quality

good-coffeefriendly-staffclean-restroomsslow-serviceinconsistent-quality

Best for: regulars who value the baked goods over predictable service encounters

Think twice if: staff attitude and order accuracy have been unpredictable; call ahead to confirm items on pickup

Strengths

tasty breads and cakes
clean, pleasant space
specialty coffee service

Worth knowing

Missing cake knife on collection (cake orders)
Staff phone communication gaps on pickup day
Inconsistent courtesy from individual staff members noted by name (specific Malay female staff member, Indian male staff member)

What reviews say by service

Dessert & Bakery Cafe: Breads and cakes are consistently praised as tasty and fluffy; pickup coordination and completeness is problematic
Specialty Coffee: Specialty coffee service mentioned in directory context but no specific praise or complaint in reviews

How it compares

Rated 4.8 against a 4.45 average across the 96 dessert & bakery cafe businesses listed here.
Has more Google reviews than 45% of the businesses in this directory.

How we scored this

How We Score

Star rating 83

Review volume 93

Review recency 100

Review sentiment 48

Profile completeness 50

Verification 0

Rating breakdown

129

Common questions

What should I check when I pick up a cake order?: Recent customers report missing items like cake knives; call ahead on the morning of pickup to confirm everything is ready and included
Is the space clean?: Yes. Reviewers consistently mention the environment is clean and well-maintained

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