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Big Apple Donuts & Coffee @ Lotus's Puchong

Updated 2026-07-05 · 1,775 reviewed · 200 listed · Scored from 109 Google reviews · How we rank ›

3.3(109) 45 composite score See reviews on Google ✓ Verified moderate
Dessert & Bakery CafeCafe & BrunchAesthetic & Instagrammable CafeStudy & Work-Friendly Cafe
Big Apple Donuts & Coffee @ Lotus's Puchong
Price
moderate
Services
Dessert & Bakery Cafe, Cafe & Brunch, Aesthetic & Instagrammable Cafe
Reviews
109

What recent reviews say

Donuts get praise for flavour when customers manage to buy them, but staff rudeness is the dominant complaint across multiple years of reviews. Reviewers report staff who ignore customers, speak dismissively in both languages, and seem to resent being approached. Food safety worries (flies in display cases) and slow order processing add to a pattern of poor execution.

Praised for
  • donuts taste good
  • variety available
Watch-outs
  • rude and dismissive staff
  • hygiene issues with display cases
  • inconsistent service and long waits
  • order fulfillment problems
stale-foodslow-serviceinconsistent-quality
Think twice if: Staff conduct and food safety concerns are chronic. Long waits on online orders and display case hygiene issues reported repeatedly.

Strengths

  • flavourful donuts
  • wide range of donut flavours

Worth knowing

  • Orders reported waiting over an hour for preparation
  • Flies spotted in donut display cases
  • Staff communicate poorly in English and Malay
  • No manager on-site at the location to handle complaints
  • Once accepted cash-only payments, now requires QR pay

What reviews say by service

Dessert & Bakery Cafe
Donuts flavoured well but display case hygiene poor, with insects reported landing on product.
Cafe & Brunch
Coffee noted as bitter and disappointing in quality.

How it compares

  • Rated 3.3 against a 4.41 average across the 121 cafe & brunch businesses listed here.
  • Has more Google reviews than 40% of the businesses in this directory.

How we scored this

How We Score
Star rating 1
Review volume 89
Review recency 100
Review sentiment 30
Profile completeness 75
Verification 30

Rating breakdown

5
46
4
11
3
16
2
2
1
34

Common questions

What payment methods do you accept?
The business now requires QR pay. Previously accepted cash only.
How long do online orders typically take?
Reviewers report waits exceeding one hour from order placement to delivery.

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Last updated 2026-07-05