Puchong Cafe
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Baskin-Robbins • Bandar Puteri Puchong

Updated 2026-07-05 · 1,775 reviewed · 200 listed · Scored from 188 Google reviews · How we rank ›

3.9(188) 63 composite score See reviews on Google ✓ Verified moderate
Dessert & Bakery Cafe
Baskin-Robbins • Bandar Puteri Puchong
Price
moderate
Service
Dessert & Bakery Cafe
Reviews
188

What recent reviews say

Ice cream and cakes draw reliable praise, and cleanliness is consistent. However, staff attitudes are unpredictable: some shifts bring genuine warmth and attention, while others feature cold responses to simple requests like taste tests. A food poisoning complaint and recurring service lapses suggest management oversight.

Praised for
  • friendly staff (when present)
  • good ice cream quality
  • clean store
  • quick service
  • helpful with cakes and flavour guidance
Watch-outs
  • rude or annoyed manager and staff
  • poor customer service attitude
  • staff rudeness during taste tests
  • food poisoning report
  • inconsistent staff behaviour
good-coffeefriendly-staffclean-restroomsair-conditionedinconsistent-quality
Best for: birthday cakes and ice cream celebrations, when staff on duty are attentive
Think twice if: staff attitudes vary significantly; arrive prepared to work around indifferent or dismissive responses to requests

Strengths

  • strong ice cream and cake range
  • clean, air-conditioned space
  • birthday cake and customisation options
  • some highly attentive staff members

Worth knowing

  • Cashier Aida praised for speed and warmth during busy shifts
  • store relocated near Watson (noted 2 years ago)
  • one food poisoning report recorded
  • staff trained to clear tables and remove insects; air conditioning working
  • management presence and attitude inconsistent

What reviews say by service

Dessert & Bakery Cafe
ice cream and birthday cakes reliably well-made; service delivery inconsistent due to staff attitude shifts

How it compares

  • Rated 3.9 against a 4.45 average across the 96 dessert & bakery cafe businesses listed here.
  • Has more Google reviews than 53% of the businesses in this directory.

How we scored this

How We Score
Star rating 31
Review volume 99
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
75
4
55
3
33
2
10
1
15

Common questions

Do they offer birthday cakes and customisation?
Yes. Staff are noted for helping with cake selection and explaining accessories included in birthday packages.
Can I taste test flavours before buying?
Tastes are available, but staff attitudes toward requests vary; some act reluctant or dismissive.

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Dessert & Bakery CafeSpecialty CoffeeCafe & Brunch

Last updated 2026-07-05