Patis Cocoa Bakery House Sdn. Bhd. • Bandar Puteri 2

Updated 2026-07-05 · 1,775 reviewed · 200 listed · Scored from 166 Google reviews · How we rank ›

4.1(166) 64 composite score See reviews on Google ✓ Verified moderate

Dessert & Bakery Cafe

Patis Cocoa Bakery House Sdn. Bhd. • Bandar Puteri 2

Price: moderate
Service: Dessert & Bakery Cafe
Reviews: 166

What recent reviews say

The bakery draws steady customers for soft, fresh breads and cakes at lower prices than chain competitors. Product quality earns consistent praise, yet staff attitude across multiple reviews overshadows this strength. Cashiers have been described as rude, harsh, and dismissive, even when customers attempt polite feedback. For a business built on repeat visits, this service gap creates real friction.

Recent shift: Service complaints span the past 10 months with no sign of improvement; the most recent negative (1 star) occurred 2 weeks ago regarding the same cashier conduct issue from earlier visits.

Praised for

Fresh, fluffy breads and cakes
Wide variety of pastries and baked goods
Affordable and competitive pricing
Halal-certified products

Watch-outs

Rude and dismissive cashier behavior
Inconsistent service and lack of professionalism
Poor handling of customer feedback
Staff unavailability or confusion at counter

good-coffeegreat-valueslow-servicefriendly-staff

Best for: People wanting affordable halal bakery goods without frills.

Think twice if: Service interactions are unpredictable; some cashiers show poor attitude and impatience with customers.

Strengths

Soft, fluffy breads and cakes
Halal certified
Prices lower than established chains

Worth knowing

Cashier error short-changed a young customer by RM10 and manager responded dismissively to feedback
Repeated complaints about cashier rudeness and harsh tone across multiple visits spanning months
Ten-year customer noted first complaint prompted by cashier behaviour
One reviewer reported staff present but no one serving during queue

What reviews say by service

Dessert & Bakery Cafe: Cakes and breads praised as soft and delicious; pricing undercuts established chains; service marked by rude and dismissive cashier interactions.

How it compares

Rated 4.1 against a 4.45 average across the 96 dessert & bakery cafe businesses listed here.
Has more Google reviews than 48% of the businesses in this directory.

How we scored this

How We Score

Star rating 43

Review volume 97

Review recency 100

Review sentiment 48

Profile completeness 75

Verification 0

Rating breakdown

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